Lost Communications

Privacy Policy for Lost Communications: Underwater

1. Introduction and Who We Are

Company Name: Lost Communications
Product Name: Lost Communications: Underwater
Purpose: This policy explains our practices regarding the collection, use, maintenance, and disclosure of your data.
Contact Information: [email protected]

2. Information We Collect

We collect information to operate our game and provide a seamless experience, which includes:

A. Information You Provide to Us (Directly Collected Data)

  • Account Registration/Profile Data: Name, Email, Username, and profile photos.
  • Communication Data: Information submitted via support tickets, survey responses, feedback, and other direct messages to the company.
  • Transaction Data: Details required to process purchases and purchase history (payment details are often handled by third-party processors).

B. Information Collected Automatically (Passive Data)

  • Device & Network Data: IP Address, device type, operating system, and hardware identifiers.
  • Usage/Gameplay Data: Gameplay metrics (e.g., in-game time, progress, achievements), analytics data, and session duration.
  • Technical Data: Crash reports and error logs.
  • Location Data: General location inferred from IP address.

C. Information From Third Parties (Indirectly Collected Data)

  • Platform Providers: Data received from platforms like Steam, iOS, Android, and Epic Games for account authentication, purchase verification, and user ID linkage.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To operate, maintain, and provide the game's features: Fulfilling the core service, managing user accounts, and running the game experience.
  • To improve gameplay and user experience: Analyzing usage data to optimize performance, fix bugs, and develop new features.
  • To process and fulfill transactions: Completing purchases and managing subscriptions.
  • To communicate with users: Sending essential service updates, security alerts, and responding to support requests.
  • For security and fraud prevention: Protecting against unauthorized access, malicious activity, and ensuring the integrity of our services.
  • For legal and regulatory compliance: Meeting legal requirements and enforcing our terms of service.

4. How We Share Your Information (Disclosure Practices)

We may share your information with the following parties:

  • Service Providers: We share data with third-party vendors who perform services on our behalf, such as cloud hosting, analytics, customer support, and payment processing. These providers are bound by contract to use your data only for the purposes we've outlined.
  • Third Parties/Platform Partners: We share necessary data with platforms like Epic Games for authentication services and with other platform providers (Steam, iOS, Android) for platform-specific functions.
  • Legal Requirements and Harm Prevention: We may disclose your information when required by law, court order, or when necessary to protect the rights, property, or safety of Lost Communications, our users, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
  • User Consent: Any other sharing that relies on your explicit permission.

5. Data Retention and Security (Maintenance Practices)

  • Retention: We retain personal data for as long as your account is active or as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, and resolve disputes.
  • Security: We implement technical and organizational security measures to protect your data. These measures include data encryption (in transit and at rest), secure server hosting, and strict access controls for our internal systems.

6. Your Data Rights and Choices

We are committed to helping you exercise your rights over your data. Depending on your jurisdiction, these rights may include the ability to:

  • Access, review, or update your account information.
  • Opt out of marketing communications.
  • Request deletion of your personal data ("Right to be Forgotten").
  • Contact the relevant data protection authority if you have complaints.

7. Children's Privacy

The Game is not intended for children under 13, and we do not knowingly collect Personal Information from children under 13. If we learn we have collected Personal Information from a child under 13, we will take steps to delete the information as quickly as possible.

8. International Data Transfers

Your information may be stored and processed in any country where we have facilities or in which we engage service providers. By using the Game, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than your country.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page or through other communication methods. We encourage you to review this policy periodically for any changes.